Frequently Asked Questions

• Registering for our auction site is easy. Click Here to begin the registration process or visit bid.repocast.com and click the “Register” icon in the upper right hand corner and complete that required steps. This will generate a username/password that will allow you to access all of our auction sites, as well as our licensed auctions. Once you have registered you should be all set to start bidding on any of our online auctions! Please refer to our Privacy Policy regarding protection of your personal information.

No, you only need to register once for our online auctions. At that time, you will choose a username and password which is good for all of our online auctions.

Yes. Our system is fully encrypted and personal information and credit card information are kept in completely different systems. We do not sell our lists to anyone. Your contact information will only be used by our staff if you are the high bidder. Click here to review our Privacy Policy.

Repocast.com requires a credit card on file in order to place a bid.  

You will be prompted when you attempt to place a bid to add a card on file. 

OR

• Sign In at bid.repocast.com
• Click on ACCOUNT at the top right of the page
• Select CREDIT CARDS from the menu bar on the left side of the page
• Select ADD CREDIT CARD located on the gray bar
• Enter credit card information as requested in each field, be sure that your address matches the address associated with your billing information
• Click the four confirmation boxes, and click SAVE

• If you forget your Username, our Customer Service team can help you retrieve it and get you back into your account. You will need to be able to verify a few things about your account for us. Contacting our Customer Service team at 1-616-261-4988 is a great place to begin.
• If you forget your password, there are a few different ways that you can get a new password sent to you. The first way would be by answering the hint question and having a password sent to your email. If that solution doesn’t work for you, contact our customer service team at 1-616-261-4988 and they will be able to get you into your account.

• First, log into your account by clicking on the “Login” link on bid.repocast.com on the upper right hand corner. If you don’t have an account yet, click on the “Register” link and create an account.
• Once you are logged in, enter the auction of the item that you would like to bid on. Click on the item to view the product page. On the right side of the page is a blue box stating “Place Bid”. Enter your bid in the box next to that and click “place bid”. And there you have it! You’ve bid on one of our online repo auctions!

Yes, all online Miedema Companies websites feature the option for the user to ‘pre-bid’ on the item. A pre-bid is a specified dollar amount that is initiated before the auction goes live. This allows you to establish a maximum that you’re willing to pay for the item. During the actual auction, your name will be displayed as the high bidder as long as your pre-bid remains the highest bid.* Posted closing times and displays of Auction Co.’s current time are approximate. Auction Co. reserves the right to close early or extend auctions at any time at its discretion. It is strongly recommended that bids be placed early to avoid losing out. All times are based on the Time Zone as specified on the auction.

Dynamic bidding – The dynamic bid on this website is a feature that does NOT allow an item to sell at the end of the auction until there is 10 minutes of bidding inactivity. Example: An item is bid on at 7:50pm. An auction is scheduled to close at 8:00pm. When this bid is placed the ending time will automatically extend to 8:10pm. When another bid is placed at 8:01 the auction will extend to 8:20pm. This will give the bidder 19 minutes to place another bid. If no bids are placed this auction will conclude at 8:20pm. The key to your dynamic bidding feature is that the auction extends from the preset closing time in 10 minute intervals, NOT 10 minutes from when you placed your bid.

Now you are ready to bid on any and all of our online auctions at your own convenience. Happy bidding!

*Assuming that there are no higher pre-bids placed by other users before the auction begins.

Pre-bidding is a feature that all Online-Auction Software (OAS) websites have. It is a feature that allows you to bid on items before the day of the auction. These bids are placed not knowing what the current bid on the item is. You will have to place your maximum bid for each item that you bid on. This is a nice feature to use if you are unable to place a bid on the day of the actual auction.

A maximum bid is a bid that can be placed during the pre-bidding stages or during the auction itself. A maximum bid allows you to place a bid for the most amount of money you are willing to pay for an item. A maximum bid doesn’t jump directly to the amount you bid, instead it jumps one bid increment ahead of the current bid. This allows you to be the highest bidder at the lowest amount until your maximum bid is reached.

A bid increment is the required minimum amount that the auction bid can successfully be increased by.

For example, if bidding for a particular item has reached $20, and the bid increment is $5, than the next acceptable bid would need to be $25.

Any placed bids that exceed the bid increment are treated as a maximum bid.

After clicking the ‘place bid’ button on the page, a notice will appear to indicate as to whether your bid was successfully accepted or if your bid did not meet the minimum requirement. You may set your account settings to receive notifications of bid status by email.

No. Bids are final in nature and non-retractable. Unfortunately, cancelling bids is not possible because any bid or pre-bid that is placed is a legal binding contract. However, if you place a bid or pre-bid you can always “freeze” your bid so there is a chance that you will not be the winning bidder of the item.

The “freeze” button is only visible when you are the high bidder, and you have a maximum bid in place. This button is a helpful feature that can be used if you type in a bid incorrectly. For example, if you are trying to bid $100 on a item, but you mistakenly bid $10,000 on the item. Clicking the “freeze” button would stop your bid from auto bidding until your max bid of $10,000. You are still able to rebid on the item with the correct bid that you would like to place.

Scheduled ending times are stated in the bidding area for each item. Our system is a dynamic bidding, anti-sniping type system, meaning that if someone bids within the last 10 minutes of the auction, the auction will go into an overtime period and will extend ten minutes past the stated end time.

If someone bids within that overtime period, the auction will extend another 10 minutes and so on until there has been a 10 minute overtime period without bidding activity.

We believe this is the fairest way to make sure all parties have an opportunity to bid and don’t lose out in the last few seconds because of a slow internet connection or computer issue. 

A Buyer’s Premium is a transaction fee added to the high bid to be paid by the buyer as part of the Auctioneer’s compensations. The Buyer’s Premium is also explained in the site and auction terms of each individual auction.

The Buyer’s Premium is based on the winning bid amount for each individual lot within an invoice.

The Inspection of items can be done at any of our locations during our normal business hours.  Click to view business hours.

When you have a question about a certain lot there is a few different ways that you can get your question answered.

• First, you can contact our customer service team at 1-616-261-4988 and they can assist you with your question.
• Second, you can look under the lot contact information and contact them with your question. This information is listed on the right side of the screen. It will have the phone number and email address of the individual who to contact if you have any questions that you would like an answer to. This will be on every lot in our online repo auctions, our weekly online auctions – really any of our auctions! 
• Third, you use our “Ask a Question” feature that is shown on every lot. Just below the lot pictures is where this is located. If you click on the purple question mark (?) you will be able to submit a question that will go straight to a manager. They will contact you back via email with the answer as soon as they are able to

• Sign In at repocast.com
• Click on the WATCH LIST tab at the top right of the page
• On the left hand side, you can filter through ALL, UPCOMING, or COMPLETED lots as well as AUCTION DATES, and items you are WATCHING, BIDDING, or SELLING.

• Sign In at repocast.com
• Click on ACCOUNT at the top right of the page
• Under Buying click on INVOICES, then click the VIEW tab of the invoice you would like to pay
• Click on PAY ONLINE at the top right of the invoice, select which card you would like to make payment with and enter the CVV code
• Check the box stating you agree you will not dispute the charge, and click PAY NOW

• Sign in at repocast.com
• Click on ACCOUNT
• Select TITLE TRANSFERS from the menu bar on the left side of the page
• Click VIEW
• Complete the required steps, upload, and review required documents

If you have further questions regarding title work, please contact us at 616-261-4988 or by email at info@repocast.com

Payment Methods that DO qualify for the 3% Discount on Buyer’s Premium

• Cash
• Cashiers Check – Payable to Repocast.com
• Wire Transfer

Payment methods that DO NOT qualify for the 3% discount on Buyer’s Premium

• Credit Cards/Debit Cards (Visa, Discover, MasterCard, and American Express)
• Personal Check or Company Check* – Payable to Repocast.com

PLEASE NOTE: Personal or Business check DO NOT qualify for the 3% discount.

IMPORTANT INFORMATION:

• Payment of $10,000+ with cash, or specific forms of payment (cash, money order, cashier’s checks with a face value of less than $10,000.00 each) which combine for a total of $10,000+ will require completing the IRS 8300 form. A cashier’s check with a face value of $10,000+ will not require the IRS 8300 form.
• There is a 3% discount on the buyer’s premium only when the invoice is paid in full with Cash, Cashier’s Check or Wire Transfer. This discount does not apply to payments made by Credit/Debit Card, Personal or Business Checks.
• Personal or Business Checks will be processed through TeleCheck ECA service which converts a paper check into an electronic item at the point of sale. The voided check will be returned to person presenting upon approval of electronic fund transfer. Please confirm that your bank allows ECA processing prior to presenting a Personal or Business Check as a form of payment.

Yes. Someone can pick up the items that you win on your behalf. 

• Photo ID and thumbprint will be scanned during every transaction at the time of pickup. We respect your privacy and we value you as a customer. The photo ID and thumbprint requirement is a security measure to document the actual person picking up item(s) from our facility. The intent of the requirement is to protect you and us, ensuring the items make it to the winning bidders.

EXCEPTION

• If you are having someone pick up a titled vehicle/trailer or camper for you, please call us at 1-616-261-4988 to speak to our title clerk to discuss additional paperwork that may be necessary Appointment of Agent Form

Effective 12/1/17: Repocast.com will no longer be transporting items between locations (with the exception as noted below).

BYRON CENTER (Items selling from this location):

• Repocast.com invoice is required to be paid in full prior to releasing for shipment. Payment for shipping will be directly to the carrier you select.
• The UPS Store is at the Byron Center location two times a week to package and ship on behalf of buyers. Please contact The UPS store for a quote or to arrange shipment directly to your door! Phone: 616-554-2039 | Website
• Buyer may arrange with any carrier for delivery to their door of smaller items. The carrier would be required to pick up, package and ship items on behalf of the buyer. * Buyer may arrange with any Rigger/Hauler to transport large equipment directly to their door. Click here to view a list of pre-qualified Riggers & Haulers (buyer is not limited to this list).
• Repocast.com Byron Center offers transporting large items (such as vehicles, construction equipment, etc.) to Repocast.com East Michigan Location. Click Here for qualifying items and costs.

ORTONVILLE LOCATION, WAYLAND LOCATION, GAYLORD LOCATION (Items selling from this location):

• Repocast.com invoice is required to be paid in full prior to releasing for shipment. Payment for shipping will be directly to the carrier you select.
• Buyer may arrange with any carrier for delivery to their door of smaller items. The carrier would be required to pick up, package and ship items on behalf of the buyer. o Buyer may arrange with any Rigger/Hauler to transport large equipment directly to their door. Click here to view a list of pre-qualified Riggers & Haulers (buyer is not limited to this list).

• The amount of time you have to pick up for Repocast.com auctions is 8 days. Due date is in the upper right corner of invoices, however, this does depend on the auction. If you view the terms of the auction it will show this information for each individual auction. It will include the inspection times, payment and pickup times as well.

• First, the invoice/statement of this item needs to have a zero balance. You will not be able to relist an item without a zero balance on the invoice or statement.
• Once paid in full, you will go into your Repocast.com account and view the invoices/statements you currently have. You can view these by clicking the “invoices” button or “statements” button in the menu on the left side of your screen, once you are in your account.
• When you open the invoice/statement for the item that you are trying to relist, when it has a zero balance, a button stating “request relist” will show up next to each picture.
• After you request a relist and select the auction date that you would like your item to sell on. That information will get sent to a manager for them to review and take the appropriate actions.

Checks will be written 14 business days (2 Weeks) after the auction sale is complete. Checks can be picked up on the Thursday, 14 business days after the auction from the Repocast.com location in Byron Center, MI. Checks will be mailed out the following day.

The majority of items are sold absolute without a reserve. If there is a lienholder or other invested party, an item may require a reserve. However, these circumstances are minimal. Due to the large number of bidders on our site, the items up for auction normally bring what they are worth, so we discourage reserves.

ORTONVILLE & GAYLORD Locations: accepts items valued at $400+ ONLY. Due to storage and handling requirements, we are unable to accommodate lots valued at less than $400 at these locations.

• Any container marked with hazardous waste symbols, whether empty, partial or full is not allowed at all.
• Chemicals including but not limited to pesticides, lead, fuels, ect.
• Buckets, cans or containers including but not limited to Previously opened paint or oil, ect.
• Fireworks.
• Any FDA Regulated Medical Equipment.

Household/Personal Items

• Tear-Out construction and building items (removed windows, cabinets, counter tops, etc.)
• Baby cribs or any furniture designated for children under 4 years of age to sleep in. Used child car seats or strollers.
• Personal hygiene items including shampoos, lotions, mouthwash, powders, used or new feminine hygiene items, medicines, used hair products such as combs, brushes, curling irons, ect…, any type of undergarments.
• Used bedding, including mattress, mattress pad, mattress protector, box spring, sofa bed, studio couch, chair bed, convertible bed or lounge, pillows, bolster, quilt, comforter, cot pad, sleeping bag, or any filled or stuffed article that can be used by a human for sleeping.
• Food or anything that can be consumed.
• Particle board furniture, broken furniture or upholstered furniture that is dirty, stained or missing cushions.
• Non working washers, dryers, etc. Any appliances accepted must be cleaned out prior to delivery.
• Outdated TV’s, computers, monitors, microwaves, printers, faxes, software, stereos, VHS players and videos.

Illegal Items

• Illegal telecommunications equipment, including but not limited to access cards, password sniffers, etc.
• Counterfeit, replica, or knock-off brand name goods, including anything autographed (examples: sports cards, name-brand sun glasses & watches, etc.)
• Material that infringes copyright, including but not limited to software, CD’s, DVD’S, or other digital goods.
• Alcohol or Tobacco Products.
• Illegal weapons.

Miscellaneous

• Office Cubicles or work stations.
• Restaurant Booths (depending on condition).
• Encyclopedias, magazines & newspapers.
• Family or personal photos, videos or DVDs.
• Financial items, including old bills, mail, medical records, checkbooks, ledgers, tax papers, coins or currency of any kind.
• Empty or expired fire extinguishers (with the exception of vintage).
• Outdated tires or tires with little tread not mounted on rims that are dated over five years old.
• Used batteries of any type.
• Medical testing supplies, including any item that come in contact with bodily fluids, or any item that requires a license to sell.
• Any Obscene or Pornographic material.
• Vacation Rental/ Timeshare Properties.
• Store Return Items, Items must be complete, assembled, tested, working and valued at $50.00.
• Livestock or animals
• Migratory bird mounts or any endangered species mounts

Yes. Anyone who would like to sell items can sell them through our auction site. If you would like more information in regard to selling items, visiting our Seller Information on our website would be a great place to begin. Also, you can contact our sales coordinator Jen. Call 616-261-4988 and ask to speak with Jen regarding selling items with Repocast.com.

• If you win one or multiple items on auction you will get emailed an invoice that shows what items that you won, and the final price for all the items you won combined.
• Along with this, it is possible to adjust the preferences for your account. You can choose when you get emailed and how often. If you get outbid on an item, you can choose to receive an email showing that you were outbid. There are many different options when to receive an email notification. This is a feature that needs to be changed within your account preferences.

Yes, there are always multiple people that are available to help you load your items. If there isn’t anyone immediately available to help with loading items, there is not a long wait time for someone to become available to help you. We have the capability to load a wide variety of items.

• Sign In at bid.repocast.com
• Click on WATCH LIST at the top right of the page
• You can remove items from your watch list by clicking REMOVE ALL located on the gray bar on the watch list page, or by clicking the WATCH LOT icon that appears as a green eye next to the bid icon tab.

All Michigan Tax Exemption claim forms need to be e-filed through your Repocast.com online account.

Steps to complete:

• Log into account at repocast.com
• Click account in upper right corner
• Under buying section, click invoices (for one-time form) OR tax exemption claims for a blanket form.
• Complete form fully. It will not save if all fields are not completed.
• Click sign and save button.
•  

To comply with Michigan Sales Tax Exemption claims, this is the only way to fill out a form and for our companies to remove tax!

• Sign in at repocast.com
• Click on ACCOUNT
• Click on INVOICES
• View your invoice
• Above the invoice number in light blue select CLAIM TAX EXEMPTION
• Select your tax form and click SAVE

• Sign In at repocast.com
• Click on ACCOUNT
• Select PROFILE from the menu bar on the left side of the page
• On the profile bar, select CHANGE PASSWORD
• Enter your current password and new password as requested in each field, and click SAVE

• Sign In at repocast.com
• Click on ACCOUNT
• Select PREFERENCES from the menu bar on the left side of the page
• From here you can enable notifications whenever you are OUTBID via text or email, or select notices for UPCOMING AUCTIONS

• Sign In at repocast.com
• Click on ACCOUNT
• Select PAYEE ACCOUNTS (TIN) from the menu bar on the left side of the page
• If there is a pending form listed click the yellow COMPLETE If there is not a pending form to complete hit the green ADD PAYEE ACCOUNT
• Fill out required fields and click SIGN AND SAVE

• Sign In at repocast.com
• Click on ACCOUNT at the top right of the page
• Under SELLING click on STATEMENTS, or LOTS SELLING, from there you can see what you have listed to sell
• Select SHOW ALL located on the gray bar to view OPEN or CLOSED
• Click on VIEW next to the lot to see more information