Answers to Frequently Asked Questions


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Frequently Asked Questions

 

What should I do if I get a "Credit Card isn't Valid" message during the registration process or when bidding for the first time?

A "Credit Card isn't Valid" message usually means that the information entered doesn't exactly match the way it reads on your card. Verify that the card number, name, expiration date, three-digit security code on the back of the card reads EXACTLY as it appears on the card. The billing address also needs to be entered exactly how it shows on your billing statement. This includes middle initials, periods, etc. If all information is confirmed to be accurate, please contact your bank or credit card issuer.

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